Return Policy
Understanding Our Return Policy
At Puff’d Perfume, we want you to feel confident in every purchase. If for any reason you are not satisfied, we are happy to accept returns on eligible items.
Returns
Items may be returned within 30 days of delivery.
To be eligible for a return, items must be:
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Unopened
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Unused
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In their original packaging and condition
Due to the nature of fragrance products, opened or used items cannot be returned.
Decants
All decant sales are final and are not eligible for return or exchange. Decants are prepared in-house for sampling purposes and cannot be resold once shipped.
How to Start a Return
To request a return, please contact us at:
Include:
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Your order number
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The item(s) you wish to return
Once your return request is approved, we will provide instructions on where to send your package.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
We recommend using a trackable shipping service, as Puff’d Perfume cannot guarantee receipt of returned items without tracking.
Refunds
Once your return is received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Shipping costs are non-refundable.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging so we can resolve the issue quickly.
Overview of Our Return Policy
Our Return Policy is designed to provide customers with a straightforward and transparent process for returning products. We understand that sometimes a purchase may not fully meet expectations, and we want to make returns as simple as possible. Within the specified return period, customers can request a return for eligible items. Our policy clearly outlines all conditions, ensuring no confusion or hidden restrictions. By prioritizing customer satisfaction, our Return Policy aims to build trust and promote a positive shopping experience.
Eligibility and Conditions for Returns
To qualify under our Return Policy, items must be in their original condition and packaging, unused, and accompanied by a valid receipt or proof of purchase. Certain products such as perishable goods, personalized items, or final sale merchandise may not be eligible for returns. Our policy details these exceptions to avoid disappointment. Clear guidelines help customers understand how to prepare their items for return and ensure the process is efficient and hassle-free for both parties.
Return Process and Refunds
The Return Policy includes step-by-step instructions on how to initiate a return, whether through our website or customer service. Upon approval, customers are guided through shipping the product back to us securely. Once received, we promptly inspect the item before processing a refund or exchange. Refunds are typically issued to the original payment method within a set timeframe. This structured process supports clarity and reliability, making refunds straightforward and timely for our valued customers.